LOTS OF HAPPY CUSTOMERS

Testimonials

"A shining light in an otherwise murky industry…"

Great service and very pleasant to deal with. In total we used Zest to sell 3 houses over the course of about 5 months and they delivered on all 3 in terms of achieving either the price we wanted, or more than we were expecting on two out of three. I highly recommend this estate agent in terms of realistic valuations and in terms of the whole selling processs. I found some of the bigger rival firms over valued in order to flatter and gain my business but no such thing from Zest; straight talking and good knowledge in terms of marketing strategy for the houses they sold for us. They will be the first company I think of calling next time we are in a position where we need to sell. A shining light in an otherwise murky industry.

Craig B

"A very pleasant change from my experience with estate agents…"

We have just exchanged on a flat for my daughter. Dana has been our main contact at Zest and she has been outstanding – the purchase has not been straight forward but at every stage she has acted in a very professional and personable way. She is a credit to the business. The other members of staff we have dealt with have also been excellent – all a very pleasant change from my experience with estate agents. Well done!

Paul D

"Always on hand to provide friendly and helpful advice…"

As first time landlords we were somewhat unsure as to how to proceed. Zest patiently took us through the process step by step and were always on hand to provide friendly and helpful advice. In all our dealings with Zest the staff were consistently a delight to deal with and when we needed it, they were able to recommend reliable tradesmen. Zest’s professional and friendly demeanour certainly paid dividends as the very first tenant to view the property took it at the marketed monthly rental. Based on our experience, we would not hesitate to recommend Zest property letting as a first choice for landlords or tenants.

Nick T

"Always prepared to go that extra mile…"

Zest keep me in touch with what is going on, whilst at the same time taking responsibility for sorting things out. They act quickly and keep a good balance between respecting the landlord’s wishes and the needs of tenants. As a landlord who is abroad, that is really important to me. The staff are delightful – helpful and courteous at all times and are always prepared to go that extra mile. I have no hesitation in recommending them highly to others.

Celia C

"An absolute pleasure to deal with…"

Dana was an absolute pleasure to deal with. Her knowledge, enthusiasm and affection for the local community was obvious, and sold us on this area over the others we looked at.  She was approachable and always made herself available through the purchasing process.  I wouldn’t hesitate in recommending her to anyone thinking of selling their home.

 

"An example of professionalism…"

I’ve been really impressed by Zest. I’ve spent quite a lot of time myself being on the other end of letting agents as a tenant and I wish I’d had someone like Zest to deal with. I would want to ensure that my tenants didn’t get a frustrating experience from their letting agent. I think Zest are quite balanced in looking after both landlords and tenants. I like their approach, being friendly and professional. Zest have found us good tenants, we’ve been really pleased with their tenant finding. An example of the professionalism of Zest has come about when there was a difficult situation with our property in a block of flats. An unrelated flat had a problem which was blamed on our tenanted flat. Zest wanted to make sure they got to the bottom of it and they really cared how they were seen in the local community. It all ended in good circumstances and I think that said a lot about Zest’s professional approach. Zest always communicate well and get back to me and actually I take that for granted. They have a good selection of workmen that they work with. If maintenance issues come up, because I’m not in Bath it’s not easy for me to arrange for a tradesman to come around. I’ve found that the tradesmen Zest use have all done a good job, which reflects well on Zest. We’ve found that all the financial dealings with Zest run very smoothly. Overall no complaints at all. A glowing reference from me!

Bonnie C

"An excellent service from Zest…"

Zest have been very helpful from the start. We had a few troubles finding tenants to join us to begin with as a couple of people dropped out, and Zest were patient and allowed us time to find additional tenants. Asking questions/queries/maintenance issues through email are always responded to the same day and they have always been very helpful. Natalie has particularly helped us through many issues and has always gone out of her way to assist us, contacting previous tenants over internet queries and even ringing providers when we needed help! Overall, an excellent service from Zest, highly recommended.

Sarah S

"At a time of great emotional stress it was a joy to have Zest find us a place to live…"

At a time of great emotional stress, it was a joy to have Zest find us a place to live. From the first phone call to the final move in they have been nothing but friendly, caring and so helpful. Compared to other agents in the area, one never even made an effort, Zest were equal to none. They may only be a small independent company but they did the job for us.
I would highly recommend Zest to anyone searching for a rental property in the Bath area.

Elle H

"Fantastic at communicating with me during all the stages…"

Zest have been the best estate agents I have had dealings with when trying to buy property. What I liked the best is their friendliness, approachability and professionalism. They were also fantastic at communicating with me during all the stages of the buying process and answering all the questions I had. They made me feel like they were working with and for me as much with the seller, which resulted in making my experience of buying property a very pleasant one.

The bottle of Champagne and a card to celebrate completion at the end was a lovely touch and very welcome!

Valerie D

"I am grateful for the service provided…"

Professional, courteous and efficient. Having recently and successfully rented out a property through Zest for the first time, I can report it was a surprisingly pleasant experience.
The proficient and professional manner of the staff was complimented by the efficiency of the process, I would not hesitate to use them again, and am grateful for the service provided.

 

"I cannot speak highly enough of the staff at Zest…"

I used Zest to rent our my parents home when they went into sheltered accommodation, I cannot speak highly enough of the staff at Zest and the level of service I have received. I have never had to rent out a property before and was expecting a total minefield, but they were all so professional, helpful, understanding and helped me through the rental process at a time which was very stressful for me and my parents; their compassion and patience was very much appreciated. A tenant was found within 24 hours and had moved in a week later. I don’t live locally and have since had to call the office on a couple of occasions with enquiries, which have all been answered and dealt with promptly. I feel confident that my parents home is in safe hands, it has taken a huge weight off my mind and I am delighted with every aspect of Zest. I am happy to recommend them.

Alison W

"I chose Zest from a recommendation…"

I have several properties to let but this latest one was in a different area and I chose Zest from a recommendation and I have been more than happy with my choice. I like the fact that they are not pushy. They have a wonderful staff who are all very likeable which makes the job much friendlier than I expected. I had great advice and choices for whole package, half package and just “find a tenant” options. They certainly did as they said on the tin and found a suitable tenant for me and sent several possible prospective tenants around as soon as they advertised it. They found a tenant within 7 to 10 days. Excellent. Thank you Team Zest!

Nita D

"I have never experienced such a quick response…"

From the moment I walked into Zest I was impressed with the professionalism of all the staff in the office. Their genuine interest in trying to help me was excellent and I was continually pleased with the level of knowledge of the lettings market shown by all the team, every phone call was answered immediately and I have never experienced such a quick response and call back, something that I have found particularly frustrating from other agents in the past.

Glenn advised me on all aspects of the best way for me to make an investment into the rental market. Glenn’s obvious investment knowledge and advice was invaluable to me and I feel very lucky to have had such sound advice – I am sure he went above and beyond in helping me with the purchase. The staff were even praised by another local estate agent and letting agent for their quick and knowledgeable responses to issues raised. I feel extremely confident leaving my property completely in their hands and knowing that it will be well looked after. I cannot recommend Glenn and his team highly enough and have no hesitation in doing so.

Sally E

"I would have no hesitation in recommending Zest to my clients…"

A few months ago, a client of mine expressed an interest in exploring the possibility of letting out her property. She had already sought advice from two other well known letting agents but had not been overly impressed. I advised her to speak to Glenn at Zest as I knew they prided themselves at giving a first class service to all their clients. A few days later my client contacted me to thank me for putting her in touch with Zest. She was full of enthusiasm and went on to tell me that she had found Glenn to be exceptionally approachable and professional with a refreshing honesty in explaining the pros and cons of letting property. She was left in no doubt that Glenn was not purely after more business but genuinely had her interests at heart in ensuring she was making the right decisions. I would have no hesitation in recommending Zest to my clients and will do so in the future.

Tim P

"I would not hesitate to recommend Zest to any landlord…"

I have recommended Zest to several of my best clients and the feedback I have got has always been positive. How helpful they were, how polite they were, how they found tenants quickly and finally how professional they were. I would not hesitate to recommend Zest to any landlord or people looking to rent a property in the future.

Richard Y

"I would recommend this service to anybody interested in securing the right investment property…"

Having sold my business, I had the capital to buy a few properties which would form part of my retirement. I spent quite a few months scanning the internet for the best property investments and even frustratingly got gazumped on a couple of properties I was keen on. I spoke with Glenn at Zest Invest and he helped me get clear the right strategy for me.

He also helped me find suitable properties and helped with the negotiation stage – I now have 2 properties through Zest (they search the whole market for you) and I am very happy with the money I saved but importantly for me, the resulting income and potential for future capital growth. Not only do I feel less of a novice now, I feel well looked after and I would recommend this service to anybody interested in securing the right investment property for them.

 

"Made me feel like I was working with a friend, not just an agent…"

Having recently worked with Zest, I cannot rate them highly enough! Their service was friendly, simple and efficient. They answered all of my questions (of which they were quite a few!) promptly and made sure all documentation was sent over as quickly as possible. It was a pleasure working with the whole team at Zest, but in particular – with Natalie, who was really enthusiastic and approachable and made me feel like I was working with a friend, not just an agent! I would definitely recommend Zest to anyone looking to rent in the area.

Slavina R

"Made our house sale smooth and stress free…"

We first placed our property on the market with a well known local estate agency on a sole agency basis who we thought would give us the best maximum exposure through their multiple agency network.
However due to poor service we chose to move and were recommended to use Zest as a small independent agency.
From the outset I was introduced to our own personal agent Dana, who kept us informed throughout the whole process from start to finish which made our house sale smooth and stress free.
Dana is a remarkable ambassador for Zest who represents the company with the upmost class, providing top service and communication.
We have no reservations in recommending Zest as a first class agency who care about their clients on a individual basis.
We sold our house early into the second week of being marketed.

Mr & Mrs J

"Made the entire process seamless…"

Zest provided excellent service in helping me find an apartment in Bath. They attended to every request in a prompt efficient professional manner and made the entire process seamless. I spotted the apartment on Zoopla late Wednesday evening, called Zest on Thursday to set up a Saturday morning viewing and secured the apartment Saturday afternoon. Natalie was exceptionally helpful and went out of her way on several occasions to attend to my special requests. I had poor experiences with several letting companies previously but have nothing but high accolades for Zest. I highly recommend them.

Bret M

"Probaby the best agency for students…"

Amazing lettings agency! Really welcoming and truly care about their tenants, Natalie is super friendly and lovely and helped us find an amazing house and was extremely helpful when we had some housing issues (e.g. finding new tenant, etc). We would really recommend them to any student in Bath! Probably the best agency for students!

Molly R

"Really helpful and never feel like I am bothering them…"

I am in a student let that Zest took over from our previous agency. We had numerous problems with the previous agent, however since transferring to Zest a couple of months ago, we have had new fire alarms, windows fixed, boiler fixed, bathroom re-tiled, guttering fixed, oven fixed, wall repainted, locks on doors, new hoover, new sockets put in and the garden has been completely turned around. Really helpful and never feel like I am bothering them with all the problems we had. Also, everything is done so quickly and we are always kept in the know. Would highly recommend have made over living experience 100 times better!

Megan J

"The customer experience is probably one of the best in town…"

Having partnered with Zest now for several years, we do feel the customer experience is probably one of the best in town. In our minds, Zest are truly a one stop shop.

From working with Glenn, sourcing a new property to purchase on our behalf and sorting out all of the planning regulations for alterations or licences for multiple occupancy; it’s over to Natalie, what would we all do without Natalie?! A shining star who will get the right people for your house and negotiates on your behalf to get the right tenant at the right price so landlord and tenant are both happy; a quality that is very difficult enough to follow. Even on Natalie’s day off she has been known to go the extra mile helping out whatever needs to be done to make sure the tenants have a great experience.

So now we’ve just brought the property, altered it, knocked it about or decorated it and now we have people paying rent, what next? That’s over to Karen who manages the accounts making sure we get our money on time every time.

Landlords – Why would you use anyone else in Bath? A great service and a big thanks to all of the team.

Zest is definitely our property one stop shop.

A massive thanks.

 

"Their management is excellent and I am happy to recommend them…"

We live in South Africa and are therefore doubly dependant on the reliability of our letting agent to manage the property in our absence. I am happy to say that Zest have proved themselves to be utterly reliable and willing to ‘go that extra mile’. They deal with issues as they arise, promptly and efficiently and always report back to us, which is important. In other words, they communicate very well. I believe Zest charge more or less market rate, and I am happy to pay their charges. It would surely reduce their ability to provide a good service if they tried to compete on price. I thought they found us excellent tenants very quickly and certainly checked their references properly. Their management is excellent and I am happy to recommend them to any landlord.

Andrea R-D

"They have been very supportive, are always ‘on the ball’…"

I’m letting out one property and Zest is looking after it for me. They have been very supportive, are always ‘on the ball’ and are always on the other end of the phone. So far I’m having an overall very good experience with Zest. I like that they are always very approachable and very professional. Always very friendly on the phone and when I call into their office. They always call me back. I work in residential sales myself and have a bit of knowledge of other agencies in my area. I also know a bit about all the pitfalls that come with letting a property and that’s why I’m using an agency. I’m really happy with the services from Zest they do an all-round very good job.

Jackie E

"The Zest team has been incredibly supportive…"

Since my first phone call to Zest when I spotted one of their rental properties online, I have been so impressed with their friendliness, professionalism and positive attitude. It’s actually the first time I’ve rented through an agency, and I was apprehensive about what kind of experience I would have (based on all the stereotypes and horror stories!) I had nothing to fear. Every member of staff I’ve had contact with has been a delight to deal with – and Natalie even came out to show me the property when she feeling under the weather because she knew how keen I was on it. True commitment! The renting process has gone smoothly, and the Zest team has been incredibly supportive and patient helping my application go through under slightly tricky circumstances (being self-employed!) I’m now happily renting my dream cottage and so thrilled to be here – thank you to everyone at Zest, I’m so grateful to have you as my rental agency!

 

"The best decision I have taken for ages…"

Deciding on using Zest to let my property was the best decision I have taken for ages. They have been superbly professional throughout, keeping me updated and involved during the whole process. They have also been friendly and approachable with a ‘nothing is too much trouble’ attitude.

I have used other agents to let properties and Zest have been far away the best.

Ed H

"Zest have been like a breath of fresh air…"

I recently transferred my rental property to Zest from another agent who was constantly letting me and my tenants down. Zest have been like a breath of fresh air. Responsive, responsible and proactive, they have helped me through a tricky patch with the HMO requirements. I would highly recommend them to both landlords and tenants.

Graham K

"Zest are the best in town and total pleasure to work with…"

Zest are the best in town and a total pleasure to work with!

Our negotiator Natalie Giles looked out for us at every step and as a result we landed the house of our dreams! Renting can be nearly as stressful as buying in this competitive market so really makes a difference to have someone fighting your corner.

Professional and responsive at every step, I would definitely go to Zest should we need to rent again and when we are in a position to buy, they will be our first port of call. A truly pleasurable experience!

Lisa H

"Zest are STREETS ahead of the competition…"

Zest gave us a good and realistic valuation; they suggested an ‘open house’ as the best way to achieve a successful sale. This worked on the first attempt.

Throughout the process, everyone at Zest has been calm and professional during what can be a stressful process; prepared to go the extra mile to smooth the process when the inevitable snags arose!

Overall, very pleased with the service – Zest are STREETS ahead of the competition!

Neil E

"Went above and beyond to help us…"

From the point of first contact, the Zest team have been so helpful and friendly. They seem to genuinely care about their customers and even answer emails straight away!

A big thanks to Natalie Giles for sorting us out during the signing process. We hit a few bumps along the way and she really went above and beyond to help us out.

I’m confident in Zest’s ability to resolve any issues we have in the future.

Sam B

"We find the service provided by Zest to be excellent value…"

Zest have managed the letting of our property since we moved to Brisbane almost two years ago. We’ve had two sets of tenants during this time and have been extremely pleased with the professional way that everyone at Zest has dealt with our many questions and concerns as new landlords. Whether by phone or e-mail, the staff are always friendly and professional and problems have been dealt with quickly and to our absolute satisfaction. We returned to the UK for a visit in January and went to inspect the house. We were extremely happy to find everything so well cared for and to meet our tenants and find them to be happy in their dealings with Zest too. Living on the other side of the world, it’s important for us to feel confident that our property is in safe hands. We find the service provided by Zest to be excellent value for money and have complete confidence in leaving our property under their capable management.

Jill & Neil R

"They are always responsive, pleasant and willing to help…"

My husband and I live abroad and we therefore need a hands-on management service for our buy-to-let property that we purchased in Bath in 2011. We chose Zest because of their friendliness and personable service, and so far we have not been disappointed. They are always responsive, pleasant and willing to help, so much so that we have recommended them to a neighbouring landlord who has recently signed up with them too.

Juliet M

"Very good and sound advice which we have followed through…"

We had been looking to buy a rental property for some time when we met Zest. They actually helped us purchase a property and gave us very good and sound advice which we have followed through. They told us what was a good rental buy and took us out of our comfort zone of what we were looking at (what we thought were good rental properties). They recommended us a property that we bought and they found us tenants in no time at all.

We wanted a hands-off investment because we don’t have a lot of time and they now manage the property for us. They maintain the property really well and their service has been great. We are very impressed. Everything they said they would do they delivered on. I’m really impressed with Zest and I’m not easily impressed!

Mrs O

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